Return Policy
Thank you for your purchase. We hope you are happy with your purchases. However if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
Returns
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at 19seventy7candles@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and mail your return to the following address:
19seventy7candles
Attn: Returns
RMA #
1823 Grempler Way
Edgewood , MD. 21040
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the conditions of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your financial institution. We will notify you by email when your refund has been processed.
EXCEPTIONS
The following items cannot be returned:
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Used
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Not in its original state
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
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When placing a return request, include your name, product information, reason for returning, and a picture of product
QUESTIONS
If you have any questions concerning our return policy, please contact us at 19Seventy7candles@gmail.com/contactus
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